Privacy policy

PRIVACY POLICY

The Mindset Reset

Last updated: 18 October 2026

1. Introduction

Welcome to The Mindset Reset.

Your privacy is important to us, and we want you to understand exactly how your personal information is collected, used and protected when you visit our website, purchase Mindset Reset or participate in our programme.

The Mindset Reset is operated by Tamara Armstrong, a sole trader trading as The Mindset Reset.

Our website and checkout are powered by Shopify, and our programme is delivered through WhatsApp.

This Privacy Policy explains how we handle your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For questions about your personal information, you can contact us at:

Email: tamara@notdrtamara.com

Business/contact address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom

For the purposes of UK data protection law, Tamara Armstrong, trading as The Mindset Reset, is the data controller for the personal information we collect and use in operating The Mindset Reset.

2. Information We Collect

When you visit our website, make a purchase or communicate with us, we may collect the following information:

Personal details: Your name, email address, billing details and any telephone number you voluntarily provide.
Purchase information: Details of your order, payment confirmation, transaction history and programme enrolment.
Payment information: Payments are processed through Shopify and its payment service providers. We do not ordinarily receive or store your complete payment card details.
Communications: Information you provide when contacting us by email or communicating with us about the programme.
Website information: Technical information such as your IP address, browser, device information, cookies and how you interact with our website.
WhatsApp information: Your WhatsApp telephone number, display name, profile information and any messages or other content you choose to share with us through WhatsApp.

We collect information directly from you, automatically through website technologies and, where relevant, from service providers involved in processing orders or operating our website.

We ask participants not to share unnecessary sensitive personal information, such as medical information or financial account details, within the WhatsApp group.

3. How We Use Your Information

We use your personal information to:

Process payments and confirm purchases.
Provide access to Mindset Reset.
Communicate joining instructions and programme updates.
Deliver programme content and provide customer support.
Respond to enquiries and resolve problems.
Maintain the security and functionality of our website.
Keep necessary business, transaction and accounting records.
Comply with applicable legal obligations.
Send promotional communications where permitted by law.
Understand website performance and improve our services.

We do not sell customer contact lists or provide participants’ contact details to unrelated third parties for their independent marketing.

4. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a valid legal basis for using your personal information.

Depending on the circumstances, we rely on:

Performance of a contract

We use information necessary to process your purchase, confirm your enrolment and deliver the Mindset Reset programme.

Legal obligations

We retain and process certain information where necessary to comply with tax, accounting, consumer protection and other applicable laws.

Legitimate interests

Where appropriate, we process information to provide customer support, maintain website security, prevent fraud, manage our business and improve our services, provided these interests are not overridden by your rights and freedoms.

Consent

Where legally required, we obtain your consent before sending particular marketing communications or using non-essential cookies and similar tracking technologies.

You can withdraw consent at any time. This does not affect processing already lawfully carried out.

We will not use consent as a substitute for another lawful basis where consent is not appropriate.

5. The Mindset Reset WhatsApp Group

Mindset Reset is delivered through a private WhatsApp group.

Following purchase, participants receive instructions for joining the group before the programme begins.

Important: Visibility of your telephone number

Please be aware that WhatsApp group members can see other members’ telephone numbers, WhatsApp display names and certain profile information.

This means that if you join the group, your WhatsApp information will be visible to other participants, not just the administrators.

We want you to be fully aware of this before deciding to participate.

The group will normally operate with administrator-only messaging, meaning daily videos, exercises and programme information can be shared without constant group conversations.

From time to time, messaging permissions may be changed to allow participants to interact.

Respecting members’ privacy

Participants must not collect, distribute or misuse another member’s telephone number, profile information, messages or other personal details.

Unsolicited private messaging, harassment and the sharing of other members’ information without permission are prohibited.

We cannot guarantee that other members will comply with these rules or prevent them from copying information visible within WhatsApp.

WhatsApp and third-party processing

WhatsApp is operated by Meta and has its own privacy practices and terms.

Information shared through WhatsApp may be processed by WhatsApp in accordance with its privacy policy.

We recommend reviewing WhatsApp’s privacy settings before joining.

Participation in the WhatsApp group is voluntary, but access to that group is part of how this particular programme is delivered.

If you are uncomfortable with your telephone number being visible to other participants, please contact us before purchasing so you can make an informed decision.

6. Shopify and Payment Processing

Our website and checkout are powered by Shopify.

When you purchase Mindset Reset, relevant personal and transaction information is processed through Shopify and its payment service providers.

Shopify may process information relating to your transactions, website activity, device and interactions with the store to operate, secure and improve its services.

Depending on the Shopify features enabled, Shopify may also process information for analytics, personalisation and other purposes described in its own privacy documentation.

Shopify and its service providers may process information outside the United Kingdom.

For further details about Shopify’s privacy practices, please visit:

https://privacy.shopify.com/en

7. Marketing Communications

We may contact you with information directly related to your purchase, including joining instructions, programme updates, important announcements and customer service communications.

These are service communications rather than general promotional marketing.

We may also send promotional emails about future programmes, products or services where permitted by applicable law.

Where consent is required, we will ask for it.

You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential information about a programme you have purchased.

We will not automatically treat your purchase of Mindset Reset as unrestricted permission to send unrelated marketing.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, including checkout, security and remembering relevant settings.

Depending on the services enabled on our Shopify store, cookies and similar technologies may also be used for analytics, performance measurement, advertising or personalisation.

Where required by UK law, we will request your permission before setting non-essential cookies or using similar tracking technologies.

You can manage applicable cookie choices through our website’s privacy settings or through your browser settings.

Additional information about relevant tracking technologies may be available through Shopify’s customer privacy tools.

9. Sharing Your Information

We may share personal information with trusted organisations where necessary to operate our business and deliver the programme.

These may include:

Shopify, which hosts our website and checkout.
Payment processors and fraud prevention services.
WhatsApp and Meta, where you use the programme’s WhatsApp group.
Providers of email, technical support, website analytics and other business services that we actually use.
Professional advisers where reasonably necessary.
Government authorities or regulators where disclosure is legally required.

We only share information for appropriate business, contractual or legal purposes.

We do not provide unrelated businesses with a database of Mindset Reset participants’ telephone numbers for marketing purposes.

Please remember that other WhatsApp group participants will nevertheless be able to see information made visible through WhatsApp itself.

10. International Data Transfers

Some of our technology and service providers, including Shopify and WhatsApp, may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for international transfers under our responsibility, we rely on appropriate mechanisms, such as UK adequacy regulations or approved contractual safeguards.

Relevant providers may also have their own international data processing arrangements.

You may contact us for more information about the safeguards applicable to transfers under our responsibility.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the programme, maintaining records, resolving disputes and meeting legal obligations.

Purchase and accounting records may need to be retained for several years to satisfy applicable UK tax and record-keeping requirements.

Customer support communications are retained only for as long as reasonably required for customer service, business administration or legal purposes.

Marketing information is retained while we have an appropriate basis for using it, subject to unsubscribe requests and relevant suppression records.

Access to the WhatsApp group and the availability of programme messages will be managed according to the arrangements communicated to participants.

Information already shared within WhatsApp may remain subject to WhatsApp’s own retention processes or copies retained by other participants.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

12. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include using established service providers, appropriate access controls and secure payment processing arrangements.

However, no online service or communication platform can guarantee absolute security.

We encourage participants to protect their own devices and accounts and avoid sharing sensitive personal details in the WhatsApp group.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restrictions on how your information is processed.
Object to certain processing activities, including processing based on legitimate interests.
Request transfer of certain information to another provider where the right to data portability applies.
Withdraw consent where processing relies on consent.
Raise a concern about how your personal information is handled.

You have the right to object to the use of your personal information for direct marketing at any time.

These rights are subject to relevant legal conditions and exceptions.

To exercise your rights, contact:

tamara@notdrtamara.com

We may need to confirm your identity before responding to certain requests.

We will respond within the time limits required by applicable law.

14. Children’s Privacy

Mindset Reset is intended for adults aged 18 and over.

We do not knowingly offer enrolment to children or intentionally collect children’s personal information for participation in the programme.

If we become aware that a child has provided information to us inappropriately, we will take suitable steps to address the situation.

15. Automated Decision-Making

We do not independently make decisions about participants solely through automated processing that produce legal or similarly significant effects.

Shopify and payment service providers may use automated systems for purposes such as detecting potentially fraudulent transactions, according to their own applicable practices and privacy documentation.

16. External Websites and Services

Our website or programme communications may contain links to other websites or online services.

These third parties operate under their own privacy policies and terms.

We encourage you to review those policies before providing information directly to third-party services.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our programme, business operations, technology, legal requirements or data protection practices.

The latest version will be published on our website with an updated revision date.

Where legally required, we will notify affected individuals about material changes.

18. Complaints and Contact Information

If you have questions or concerns about how your information is handled, please contact us first so that we can investigate and respond.