RETURN & REFUND POLICY

The Mindset Reset

Last updated: 18 October 2026

1. About This Policy

Thank you for joining The Mindset Reset.

We want everyone who purchases our programme to understand exactly what they’re buying and what their cancellation and refund rights are.

The Mindset Reset is a digital personal development experience delivered through a private WhatsApp group.

The programme costs £19.99 as a one-off payment and includes 20 weekday videos, mindset exercises and practical challenges throughout November 2026.

As this is a digital experience, there are no physical products to return.

This policy explains how cancellations and refunds are handled in accordance with applicable UK consumer law.

2. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing services or digital content online generally have a 14-day statutory cancellation period, subject to certain conditions and exceptions.

For qualifying purchases, this period begins when the contract is made.

If you change your mind within your applicable cancellation period and programme delivery has not started, you can request a full refund.

You do not need to provide a reason for cancelling within your statutory cancellation period.

To request cancellation, email:

tamara@notdrtamara.com

Please include your name, order number and a clear statement that you wish to cancel.

3. Cancelling Before the Programme Starts

Mindset Reset begins on Monday 2 November 2026.

WhatsApp group onboarding is scheduled for the weekend of 31 October – 1 November.

If you cancel before programme delivery has begun and are still within your applicable statutory cancellation period, you will receive a full refund.

If your statutory cancellation period has already expired, any additional cancellation or refund request will be considered in accordance with this policy, our Terms of Service and applicable consumer law.

Receiving an order confirmation does not, by itself, mean that programme delivery has begun.

4. Cancelling After Programme Delivery Begins

Mindset Reset includes both digital content and an organised programme delivered over time.

Different statutory cancellation rules may apply to these elements.

Where you expressly request that services begin within your statutory cancellation period, and the necessary legal conditions have been met, you may be required to pay a reasonable proportion of the agreed price for services already supplied if you subsequently cancel during that period.

For digital content supplied during the cancellation period, the statutory right to cancel may be lost once supply begins, but only where the legally required express consent, acknowledgement and confirmation requirements have been satisfied.

Simply purchasing the programme, accessing a joining link or accepting our general Terms of Service does not automatically remove your statutory cancellation rights.

We will assess cancellation requests according to the nature of the content or services supplied, the stage of programme delivery and the applicable legal requirements.

Nothing in this policy removes or restricts rights you have under UK consumer law.

5. If You Miss Videos or Do Not Complete the Programme

We understand that life gets busy.

Participants are encouraged to complete the daily exercises and challenges at their own pace.

Choosing not to watch videos, missing activities or deciding not to complete the programme does not automatically entitle you to a refund outside your applicable statutory or contractual rights.

However, any refund rights arising from problems with the programme or other applicable legal protections remain unaffected.

6. Problems Accessing the Programme

If you’ve paid for Mindset Reset but have not received your joining instructions by the beginning of the programme, please contact us.

Email: tamara@notdrtamara.com

We will investigate the issue and take reasonable steps to provide the access you purchased.

If we are unable to supply the programme as agreed, you may be entitled to an appropriate refund or other remedy under applicable consumer law.

We will not refuse a legally required refund simply because a programme is digital.

7. If We Cancel or Cannot Deliver the Programme

If The Mindset Reset is cancelled by the organiser before it begins, participants will receive a full refund.

If a significant interruption prevents us from delivering the programme as agreed, we will explain the situation and provide an appropriate remedy, which may include a full or partial refund depending on the circumstances and applicable law.

Minor timetable adjustments that do not materially affect the programme will not automatically result in refunds.

We will communicate any significant changes to affected participants as soon as reasonably possible.

8. Programme Expectations and Individual Results

Mindset Reset is a personal development programme.

It includes discussions and exercises relating to mindset, manifestation, money beliefs, habits and personal wellbeing.

While the programme is designed to encourage positive personal development, individual experiences and outcomes will vary.

We do not guarantee specific financial, emotional, professional or personal results.

Dissatisfaction solely because a particular hoped-for outcome has not occurred does not automatically establish entitlement to a refund.

This does not affect your statutory rights if the programme is not supplied as described, with reasonable care and skill, or in accordance with other applicable consumer protections.

9. How Refunds Are Processed

Where a refund is due, it will normally be issued to the original payment method used at checkout.

Statutory cancellation refunds will be made within the legally required period, generally within 14 days of us being informed of a valid cancellation.

Your payment provider may take additional time to display the refund in your account.

We will confirm when your refund has been processed.

We do not charge an administration fee for exercising a statutory cancellation right.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact:

tamara@notdrtamara.com

Include:

• Your full name.
• Your order number, if available.
• The email address used when purchasing.
• A statement that you wish to cancel or request a refund.
• Details of any problem with the programme, where relevant.

We will review your request and respond as soon as reasonably possible.

You may also use the cancellation form below, although you are not required to use it.

11. Model Cancellation Form

Complete and send this form only if you wish to cancel your contract.

To: Tamara Armstrong, trading as The Mindset Reset

Email: tamara@notdrtamara.com

Business correspondence address:
Unit A, 82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

I hereby give notice that I cancel my contract for the supply of The Mindset Reset programme.

Name of consumer:

Address of consumer:

Date ordered:

Order number (if known):

Date:

You may send your cancellation notice by email. No physical signature is required for an emailed cancellation request.

12. Your Statutory Rights

Nothing in this Return & Refund Policy affects your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

If digital content or services are faulty, not as described or otherwise fail to meet applicable legal requirements, you may be entitled to remedies regardless of the standard cancellation period.

13. Contact Information

The Mindset Reset

Operated by: Tamara Armstrong
Business type: Sole trader
Trading as: The Mindset Reset

Business correspondence address:
Unit A, 82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Email: tamara@notdrtamara.com

For questions about cancellations, refunds, programme access or payments, please contact us using the email address above.

End of Return & Refund Policy.